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Google News: Sticky content quest requires fresh mindset
[Marketing Week] - Almost everyone will talk about a great product or great service because our default setting is to share such experiences. It's always been the way, well before digital came along. Both targeting and creative, done right, will encourage customers to
KANA extends Quick-Switch Program to RightNow customers
www.callcentreclinic.com
[Call Centre Clinic News (press release)] - "Knowledge Management (KM) serves an essential need within customer service organizations -- done right, it guides customer service agents and customers, in the contact center, on the website, or via mobile device through the process of finding the
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