News
Google News: The Service Leaders
[Destination CRM] research vice president and Gartner distinguished analyst, Gartner; Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics; Andrew McInnes, former analyst, Forrester Research; John Ragsdale, vice president, technology research
Google News: De belangrijkste Contact Center Trends in 2012
[Persberichten.com (persbericht)] - Sheila McGee-Smith, van McGee-Smith Analytics, vroeg aandacht voor smart phones en andere mobiele toestellen. “De grote verandering de komende jaren zit in de aandacht voor klantenservice voor mobiele klanten. Bedrijven zoeken bijna paniekerig naar
CNN.com - Voice-recognition tech comes to CRM - October 22, 2001
edition.cnn.com
CRM software vendor Aspect Communications is adding voice-recognition technology to a customer self-service application that lets users access account...
Telemarketers' calls make company smile - SFGate
www.sfgate.com
Keith Fotta, chief executive of its main rival, Gryphon Networks Corp. of Massachusetts, said his company has experienced a similar surge. The marketing...
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