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Harvey Schachter's guide on how to handle everything from overflowing...
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CLIENT RELATIONS
Divest unprofitable customers with care says Great Valley researcher...
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Businesses thinking of divesting unprofitable customers shouldn't act hastily, according to a new study by Penn State researchers. Titled
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Mittal, Vikas, Matthew Sarkees, and Feisal Murshed (2008), 'The Right Way to Manage Unprofitable Customers', Harvard Business Review, April, 94–102.
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