News
Google News: Ombudsman urges learning from complaints
[Financial Times] - In her first interview since beginning the job in January, Dame Julie Mellor said that, like the two retailers, they should use the complaints system “to help [them] understand what isn't working, and therefore what they need to do to make it work”.
'£1000 is an insult' says Cod War veteran
www.scotsman.com
[Scotsman] - Julie Mellor, the Parliamentary and Health Service Ombudsman, states in her report to the Department for Business, Innovation and Skills: “I have found evidence of maladministration by the department in respect of the consultation conducted in respect
Google News: Seven days - a week in the life of Paraskevas Nikiforos Diamandouros
[PublicServiceEurope.com] - There I met with Dame Julie Mellor, the new British parliamentary and health service ombudsman. These meetings take place in the framework of the European Network of Ombudsmen, which comprises 90 offices in 32 European countries.
‘Toxic’ culture deters patients from complaining about care | The...
www.thetimes.co.uk
Dame Julie Mellor's comments came as the leader of the public inquiry into Mid Staffordshire NHS Trust urged doctors and nurses to take ...
sorted by relevance / date